two founders of APM, Arjen van Eeuwen and Yolanda Veenendaal, decided
to combine their knowledge and extensive experience achieved over the
last 35 years in total. Arjen and Yolanda are both specialised in
customer contact, but both from a different perspective.
lot of companies nowadays claim to be specialised in support with
regard to starting-up, developing or improving the customer contact
department. Why the ambition and conviction to found APM? We sincerely
believe the process of customer contact needs to be changed and
improved in order to maintain, to be or to become successful in the
future. This is based on the fact that the customer has more options to
choose from everyday and is therefore more demanding. Whether it is
business to business or business to consumer, the customer is valuable
and unique and needs to be treated that way.
are fully aware to the fact this information is not unique. However
there is a substantial difference in the way we offer our services:
We promise what to do and we do what we promise.
stands for A Perfect Match. First of all this applies for the
cooperation between the two founders. Yolanda is a professional people
manager with a lot of experience in the customer contact market. On the
other hand we have Arjen who is a real sales professional with national
and international experience. By combining our knowledge, experience
and expertise we offer a genuine win-win situation for our customers:
our customers how to generate maximum turnover and profit and at the
same time helping the internal organisation to improve the different
departments, so as a result the employees are willing and eager to
A Perfect Match is
also a real must for a successful cooperation with our customers. We
need to take the challenge together and therefore need to be real
partners in business. The current situation, the targets, the role of
our customer and the definition of the APM activities need to be agreed
upon upfront. We act upon transparency, honesty and efficiency.
you give us a chance, we will make it happen in your company. You may
keep us to our promise. However upfront we can already give you one of
our valuable USP. We believe in rewarding based upon performance.
Would you also like to get to know us? Please do get in touch! For the possibilities to contact us, please choose contact.